File Transfer
File Transfer is for Windows only(on a Mac computer, use Drive Mode to move files to your handheld's Internal Drive; see the manual for more information).

If you're having trouble using File Transfer on a Windows computer:

• Connect properly
  • Make sure your handheld is connected securely to the USB sync cable, and that the cable is connected to a USB port on the back of your computer.
  • Make sure no other applications — such as synchronization or RealPlayer — are using the USB sync cable. To check, press the Home button on your handheld. If Favorites opens, then no other applications are using the sync cable. If Favorites does not open, then another application may be using the cable.

   

• Can you synchronize? Try to synchronize. If synchronizing doesn work, File Transfer doesn work, either.

   

• Was File Transfer working but then stops? Disconnect and reconnect your handheld. If this does not solve the problem, perform a soft reset.

   

• Is File Transfer very slow? If you are working with large files or using large applications such as games on your handheld, file transfer may go more slowly. Quit all handheld applications to speed file transfer.

   

• Did you make updates to a file on your handheld, but when you synchronize, the changes don show up in the file on your computer? If you use File Transfer to send a file to your handheld, any updates you make to the file on your handheld are not included when you synchronize. Use File Transfer to copy the updated file back to your computer.

Drive Mode
 

• Can see a file you moved from your computer to your handheld? Your handheld stores information in two locations: program memory and the Internal Drive. When you view files on your handheld using File Transfer on your computer or Files on your handheld, only files on the Internal Drive are displayed. If you used palmOne Quick Install to move a file to your handheld, depending on the file type, the file may be located in your handheld program memory. If this is the case, you can view the file using File Transfer or Files, but you can access it by using the appropriate application. If you want to be able to see the file in the File Transfer window or the Files screen, copy it to your handheld Internal Drive using File Transfer.

   

• Can write a memo or enter a contact when your handheld is in Drive Mode? When your handheld is in Drive Mode, it works just like any external drive such as a CD drive. You cannot enter or work with information directly on your handheld while it is in Drive Mode. To work with information directly on your handheld, turn Drive Mode off.

  When your handheld is in Drive Mode and is connected to a computer, you can open files from your handheld Internal Drive on the computer using Windows Explorer or My Computer (on a Windows computer) or Finder (on a Mac computer), and work with them there.

  Your handheld still displays alerts, such as for appointments or new email messages, when in Drive Mode.